Andy Dempster

Associate

Personal Bio

Andy is a motivating forward-thinking operational leader, who has built a 20 year career producing results for restaurants and clients within the hospitality industry. He is known for launching new restaurants, transforming underperforming locations, and expanding franchises. Andy adds value for these companies by maximising sales and profits, optimising costs, and driving performance companywide.

He is able to deliver by remaining versatile and drawing on his years of experience and industry expertise to identify areas in need of change and provide solutions to a complexity of issues and challenges. Andy dives head first into his roles, providing strategic direction, building and upskilling teams, including upper management, and synchronising service delivery, all while improving operational efficiency.

‘Dedicated, pragmatic, hands-on, and motivating’ are some of the ways his operational leadership style has been described by the senior management of the companies he has previously worked for.

 

  • Building and enhancing brand reputations.
  • Driving profits and reducing operational overheads.
  • Increasing customer satisfaction and repeat business.
  • Underpinning long-term business growth and success.

Operations Director

Collaborating with the founders helping to navigate the business through the most turbulent period the industry has ever faced. Focused on the development of Italian neighbourhood restaurant, it’s brand proposition, providing operational leadership across all brands & restaurants within the portfolio.

Spearheading the implementation of systems, processes & change management. Relaunched, redeveloped it’s brand proposition, innovated, reengineered & elevated the food & drinks menus to deliver greater ASPH, improve GP’s and marketability. Over the two years against the pandemic, backdrop saw sales grow in this business from 30k to average 85-100k net per week & growing.

Operations Director

Shaped strategic direction of business entity, whilst maximising profitability and growth through operational leadership and excellence. Galvanised performance by directing and project managing a team of international hospitality consultants, ensuring consistent service delivery in alignment with company standards.