The hospitality industry is renowned for its constant evolution, and in recent years, the pace of change has only accelerated thanks to a wave of innovative tech platforms. These platforms are transforming the guest experience, streamlining operations for hoteliers and restauranteurs.
Let’s dive into some of the most revolutionary new tech platforms shaking up the scene, including the powerhouses Siteminder and SevenRooms that have been recommended by our very own Andy Dempster and Laura di Bonaventura as our top 2 recommendations for 20241.
1: Siteminder 🚀:
Siteminder is a cloud-based guest acquisition platform that empowers hoteliers to attract and convert guests across all channels. It’s an all-in-one solution that seamlessly integrates with popular booking channels, property management systems, and marketing tools. Think of it as a command center for your online distribution, giving you real-time rate and inventory management, automated channel updates, and powerful reporting tools.
What makes Siteminder revolutionary?
- Global reach: With connections to over 400 booking channels, Siteminder puts your property in front of a massive audience of potential guests, maximising your booking potential.
- Seamless automation: Say goodbye to manual updates and channel juggling. Siteminder automates rate and inventory distribution, saving you time and ensuring accuracy.
- Data-driven insights: Siteminder’s robust reporting tools provide valuable data on guest behaviour, booking trends, and channel performance, empowering you to make informed business decisions.
2. SevenRooms 🚀:
Each step of the guest journey matters. SevenRooms’ Guest Experience and Retention platform gives you control of and insight into the entire guest experience, from takeout orders and restaurant reservations to turn times and customer satisfaction. SevenRooms’ solutions break down data silos to deliver a complete view of each guest’s on- and off-premise preferences
What makes SevenRooms revolutionary?
- Hyper-personalised guest experience: SevenRooms empowers you to tailor every touchpoint of the guest journey, from room recommendations to local recommendations, creating a truly memorable experience.
- Frictionless communication: Streamline guest communication with two-way mobile messaging, allowing guests to reach you easily and get prompt responses to their queries.
- Actionable guest feedback: Gather valuable feedback throughout the guest journey and use it to improve your offerings and services, boosting guest satisfaction and loyalty.
Beyond Siteminder and SevenRooms:
While Siteminder and SevenRooms are shining examples of revolutionary tech platforms, they’re just the tip of the iceberg. Here are a few other noteworthy platforms transforming the hospitality industry:
- Duetto: Revenue management software that uses AI to optimise pricing and maximise revenue.
- NoiseAware: Smart room technology that monitors noise levels and alerts staff to potential disturbances, ensuring a peaceful stay for guests.
- Guesty: Rental management software that simplifies operations and streamlines communication for vacation rental hosts.
The Future of Hospitality is Tech-Powered ✨:
As technology continues to evolve, we can expect even more innovative platforms to emerge, further transforming the hospitality industry. From contactless check-in powered by facial recognition to virtual reality tours and AI-powered concierges, the future of hospitality promises to be even more seamless, personalized, and guest-centric.
By adopting these platforms, you can unlock new opportunities, enhance guest experience, and stay ahead of the curve in this ever-evolving industry. Remember, the future of hospitality is tech-powered, and those who adapt will thrive.
