Jane Coles


Personal Bio

Jane is a highly experienced hospitality professional, building a successful 30 year career in the sector with global brands such as Hard Rock Cafe and The Hideaways Club. She has extensive experience in mentoring, P&L accounting, planning and development and business foresight.

Janes’ expertise spans the International market from launching Hard Rock Cafe in Vienna, to running luxury resort Etu Moana in the Cook Islands.  Jane provides strategic direction starting with staff and service levels to create a first class customer experience. Which increases customer loyalty and retention, feeding external recognition, and business growth.

She has followed an entrepreneurial journey, leading the turnaround and recovery of loss-making businesses in the travel and leisure sectors, and has hands on experience of implementing digital transformation, leading organisational change, and developing high performance teams.


  • Building and mentoring teams
  • Driving profits and reducing operational overheads.
  • Increasing customer satisfaction and repeat business.
  • Underpinning long-term business growth and success.