The fast growth business consultancy GJC has boosted its overall client service offer by bringing in Rob Perry as a CRM expert.
CRM (Customer Relationship Management) is a way in which businesses manage their relationships with customers and it has become the very lifeblood of the majority of businesses out there. However, it remains a complicated and intricate process that businesses often fail to get right and that’s where Rob Perry comes in.
As a self-confessed CRM obsessive, Rob is perfectly placed to advise any business on the process. He has worked on a wide range of CRM projects over recent years covering e-commerce, marine, agriculture, insurance, financial services, education, manufacturing, accountancy and software development.
The ‘Customer relationship’ has always been at the heart of everything that Rob has worked on, bringing in levels of organisation and automated processes that benefit not just the business but the all-important customer as well.
In addition to his credibility in the industry, acquired through real client experience, Rob is also highly qualified holding PRINCE2 and ITIL CPD badges and is a well-respected seminar speaker on project management for both academic and corporate audiences.
Commenting on the new appointment, GJC CEO Gavin Jones said: “Customer relationships are at the very heart of every business, so it makes complete sense that we’ve brought in someone that has an unrivalled track record in the sector. This will become an important service that we’re able to offer our clients so that their businesses can benefit from the expertise by outsourcing without the internal recruitment expense. Looking after the customers that already you have is arguably more important than finding completely new ones.”
